Firstsource Solutions has been named a Leader in CX Services Transformation in the NelsonHall NEAT Evaluation for CX Services Transformation. NelsonHall`s assessment of Firstsource`s ability to deliver transformation at scale across the full CX lifecycle resulted in the company being named a Leader in the Overall Market Segment. NelsonHall`s analysis highlights Firstsource`s combination of:AI-powered platforms, deep vertical expertise, and outcome-based commercial models as core strengthsThe report also notes measurable revenue and efficiency impact across industries, ongoing investments in talent, multilingual AI innovation, and targeted acquisitions that expand both vertical depth and transformation capacity as key enablers of Firstsource`s CX transformation leadership.Powered by Capital Market - Live News

Firstsource Solutions announced that its wholly owned subsidiary, Firstsource Solutions UK has completed the acquisition of Pastdue Credit Solutions (PDC), engaged in the business of providing white-label, early arrears and debt collections & recovery services. Powered by Capital Market - Live News

Firstsource Solutions has allotted 98,202 equity shared under ESOP on 27 November 2025. Powered by Capital Market - Live News

Firstsource Solutions has allotted 30,831 equity shares under ESOS on 19 November 2025. Powered by Capital Market - Live News

 Firstsource Solutions announced a strategic investment in Lyzr.ai, a cutting-edge enterprise AI agent infrastructure platform that enables organizations to build secure, reliable, and interconnected AI agents anchored by comprehensive knowledge bases, orchestration, and robust responsible AI governance.This investment marks a significant milestone in advancing Firstsource`s UnBPO� vision - a bold reimagination of how work gets done by seamlessly blending human ingenuity with enterprise-grade, responsible AI. UnBPO� embodies a transformative shift from traditional outsourcing and labor arbitrage toward technology arbitrage that enables organizations to become more adaptive, intelligent, and purpose driven.Lyzr.ai`s agent infrastructure is already driving impactful use cases across diverse industries, including customer experience, healthcare claims negotiation, banking KYC, IT ticketing, and legal contract intelligence. These align directly with Firstsource`s commitment to building practical, human-centered AI that generates real-world, measurable impact. By embedding Lyzr.ai`s agentic AI into its core operating model through UnBPO�, Firstsource is advancing outcome-driven, secure, and compliant automation of mission-critical, high-touch processes. The partnership embodies Firstsource`s role as an orchestrator of ecosystem innovation, where responsible AI augments decision-making and fuels business transformation that is scalable, transparent, and sustainable. Powered by Capital Market - Live News