Frequently Asked Questions

Complying with KYC norms is easy and a one-time process. If you have completed the KYC process earlier through a SEBI-registered intermediary like a broker, DP, Mutual Fund, etc., you don’t have to undergo the KYC process again. Investors who need to get KYC complaint must submit the following documents:

• KYC application form filled out by each applicant including  joint unit holders
• Documents showing proof of identity and proof of address

However Digify account can also be opened by doing E-KYC. E-KYC cab be done during account opening process itself. 

No, even if you don’t have trading account with HDFC securities, you can invest through Digify platform.

Click Here  to check your KYC Status. 

If you are non KYC compliant, you can get E-KYC done during account opening process itself.

No, If needed nominee details can be added from ‘My Account’ section. Please note, customer can add only one nominee for Mutual Fund investments.

The holding/mode of operation in ‘Digify’ will be single.

For Digify login, the investor needs to provide the contact number or E-mail id provided at the time of registration. Accordingly, the investor will receive an OTP. There will not be any separate login Id or password.

Yes, you can link up to 5 bank account to your Digify account. When you are placing an investment request, you can select the bank as per your need.

In the registered bank account the redemption/dividends proceeds will be credited.

No proof ( Cancelled cheque, Bank Statement ) is required to link your bank account.

Signature upload is mandatory only if you have done E- KYC for your PAN number

The formats allowed are jpeg, jpg, jpe, png, gif & pdf and the file size can be maximum up to 1 MB.

No need to transfer the amount to Digify for any kind of transaction. While placing any lump sum or SIP order the online payment would happen through the linked bank – accounts net banking.

Please note: You should have your linked bank account Net banking active.

Yes, even if you have linked your bank account to Digify account, during placing the one time investment order you have to log in to your Net Banking account and pay the amount. In case, you initiated the order but not paid or your payment is not successful due to any reason you can still pay from the payment link received on your registered email id from BSE star MF.

Even if you have not paid or your payment is not successful, your Digify portfolio might reflect the units credited to you or you might receive holding statement from respective AMCs also.

Please note, the units credited to you are subject to be confirmed by RTA and once RTA confirms your payment is not done or not successful, units shall be reversed and Digify portfolio would reflect the changes accordingly. And you will also receive statement from the respective AMC mentioning the reason behind your order not being successful

Please log in to your Net Banking and check the Current Third Party Transfer Limit. Depending on the amount required to be debited from your bank account for the order you are trying to place, you can increase the third party transfer limit. Please note that there is a ceiling set by your respective bank for third party transfer per customer ID per day. In case, if your order amount exceeds the maximum limit you can place multiple orders on different days to fulfill your investment need.

Please note that orders above Rs. 2 lacs are not accepted between 2.30 pm - 3 pm on a trading day.

You can invest in Lump sum /SIP /STP /Switch /SWP /NFOs in Mutual funds.

Each scheme specifies a minimum amount that needs to be invested. It is displayed in the order panel. However, majority of the categories accept investment as low as Rs. 500. 

The orders can be modified or cancelled till the payment for the transaction is pending.

SIP order cannot be modified once placed but can be cancelled.

SIP registration can be cancelled on the same day if the amount for the SIP is not paid.

If amount is paid for the transaction, then the registration can be cancelled only after one day.

For investing in SIP, the investor needs to have a Mandate ID, i.e. direct debit mandate in the bank. Mandate can be created at the time of SIP registration. Please note Mandate has to be registered with Linked bank account from its Net banking.

Mandate is the daily limit up to which an investor can execute SIP order for a day. If the Mandate limit is crossed for a day, investor needs to create a new mandate and place order.

Multiple Mandates can be created by a single investor.

The minimum mandate amount needs to be Rs 500 and the maximum amount can as per investor requirement.

Once the mandate is generated, investor needs to add the mandate in the mentioned bank account within 7 working days or else the Mandate ID will be rejected.

Please find below the process to add the mandate:-

• Login to your mentioned Bank’s internet banking
• Select payments/bill pay
• Add New Biller
• Select Mutual Fund as Biller
• Company as BSE Ltd
• Add the Mandate
• Select payment option (Auto Pay/ Entire Amount)

Submit the request

Depending upon the settlement cycle for the transaction, units will be credited to you. The settlement cycle duration is mentioned in order entry screen. For instance, T+1 means settlement will happen on the next business day where T is transaction day.

Investor can view the holdings in Portfolio, which will provide them a clear picture of their investment

Yes, you can transact in Mutual Funds during holidays and the transactions will be processed on the next trading day

The ongoing NFO schemes available on BSE, and allowed for physical mode of application will be displayed and available for investment under NFO section

Units for NFO will be allotted after the closure of application in the NFO as per SEBI norms.

The amount would be debited from the investor’s account on real time, but the payment status will be updated on the next trading day.

Which banks are allowed for ISIP transaction on DigiInvest platform?

Which banks are allowed for ISIP transaction on DigiInvest platform?

The amount would be debited from the investor’s account on real time, but the payment status will be updated on the next trading day.