Frequently Asked Questions

Any resident Indian, aged above 18 years, can open an account and start investing with Digify.

No, it is not mandatory. Even if you don’t have a trading account with HDFC securities, you can open an account with Digify and invest.

There are no charges for opening and maintaining a Digify account.

Any investor who is KYC non-compliant will not be allowed to complete the registration process.

Click here to check your KYC Status. 

If you are not KYC compliant, you need to get KYC complied before continuing with your Account opening process.

eKYC is a paperless Aadhaar-based process for fulfilling your KYC requirement to start investing in mutual funds (MF). SEBI has allowed Aadhaar- based KYC to be used for MF investments, for the convenience of investors. If you are not KYC registered and if you have an Aadhaar number, you get to enjoy the paperless investing services by verifying your Aadhaar and completing your KYC online within minutes. As per SEBI regulation, with Aadhaar based e-KYC you can invest up to INR 50,000 per annum per fund house.

Individual having Aadhar number & mobile number registered in it.

The sending and verification of OTP is controlled from the Govt's UIDAI’s system. Any failure in receiving/ verification of OTP will be from UIDAI’s side and HDFC securities will have no influence over it. Also remember you need to have the registered mobile number with Aadhaar in order to receive the OTP

It is required that you have the mobile number registered with Aadhaar in order to use the Aadhaar based eKYC system as the sending and verification of OTP is controlled from UIDAI’s system and the OTP will be sent only to the registered number in their records.

Hence, it is advised to keep your mobile number updated in Aadhaar.  Click here  to check your registered mobile number in Aadhaar.

Aahaar enrolment centre

Complying with KYC norms is a fairly simple and one-time process. If you have completed the KYC process earlier, through a SEBI-registered intermediary (like a broker, DP, Mutual Fund etc) then you don’t have to undergo the KYC process again:

Investors who need to get KYC Compliant must submit the following documents:

• KYC application form filled out by each applicant (including joint unit holders)
• Documents showing proof of identity and proof of address

No, it is not mandatory. If needed then the nominee details can be added from ‘My Account’ section. (Please note that you can add only one nominee for Mutual Fund investments.)

The account will be held and operated in Single holding mode.

There is no separate login ID or password for Digify accounts. While logging in, you need to provide your contact number or E-mail ID (same as the one given at the time of registration). Accordingly, you will then receive an OTP to login and procedd with your investments.

Yes, you can link up to 5 non HDFC bank accounts to your Digify account. While placing an investment request, you can select the bank as per your need.

Bank account registration is required because your redemption/dividend proceeds will be credited to that account.

Signature upload is mandatory only if you have done E- KYC for your PAN number.

The formats allowed are jpeg, jpg, jpe, png, gif and pdf, and the file size can be maximum up to 1 MB.

You don't need to transfer any amount to Digify for any kind of transactions. While placing any lump sum or SIP order, your payment would happen through the linked bank account's net banking facility.

Please note: Net banking for your linked bank account should be active.

Yes, even if you have linked your bank account to your Digify account, while placing the one-time investment order you have to log in to your Net Banking account and pay the amount. In case you have initiated the order but not paid, or your payment was not successful due to some reason, you can still pay from the payment link that you have received on your registered email ID, from BSE star MF.

Even if you have not paid or your payment was not successful due to some reason, your Digify portfolio might reflect the units credited to you and/or you might receive holding statement from respective AMCs as well.

Please Note: The units credited to you are subject to confirmation by RTA, upon which necessary action will occur and your Digify portfolio would reflect the changes accordingly. You will then receive statement from the respective AMC mentioning the reason behind your order not being successful as well.

Under such circumstances, kindly log in to your Net Banking and check the Current Third Party Transfer Limit. Depending on the amount required to be debited from your bank account, for the order you are trying to place, you can increase the third party transfer limit. Please note that there is a ceiling set by your respective bank for third party transfer per customer ID, per day. If your order amount exceeds the maximum limit, then you can place multiple orders on different days to fulfill your investment need.

Orders above Rs. 2 lacs are not accepted between 2.30 pm - 3 pm, on a trading day.

You can invest in Mutual Funds by doing a Lump sum, SIP, STP, Switch or SWP transactions. You can also invest in NFOs.

Each scheme specifies a minimum amount that needs to be invested. It is displayed in the order panel. However, majority of the categories accept investments as low as Rs 500. 

The orders can be modified or cancelled till the payment for the transaction is pending.

SIP order cannot be modified once placed but it can be cancelled.

SIP registration can be cancelled on the same day if the amount for the SIP is not paid.

If the amount is paid for the transaction, then the registration can be cancelled only after one day.

For investing in SIP, the investor needs to have a Mandate ID i.e. direct debit mandate in the bank. Mandate can be created at the time of SIP registration. Please note Mandate has to be registered with Linked bank account from its Net banking.

Mandate is the daily limit up to which an investor can execute SIP order for a day. If the Mandate limit is crossed for a day, investor needs to create a new mandate and place order.

Multiple Mandates can be created by a single investor.

The minimum mandate amount needs to be Rs 500 and the maximum amount can be as per every investors requirement.

Once the mandate is generated, investor needs to add it in the mentioned bank account within 7 working days or else the Mandate ID will be rejected.

Here's the process for adding mandate:-

• Login to your mentioned Bank’s internet banking
• Select payments/bill pay
• Add New Biller
• Select Mutual Fund as Biller
• Select Company as BSE Ltd
• Add the Mandate
• Select payment option (Auto Pay/ Entire Amount)

Submit the request

Depending upon the settlement cycle for the transaction, units will be credited accordingly. The settlement cycle duration is mentioned on the order entry screen. For instance, T+1 means settlement will happen on the next business day, where T is transaction day.

You can view your holdings under Portfolio, which will offer you a clear and detailed picture of your investments.

Yes, you can transact in Mutual Funds during holidays and the transactions will be processed on the next trading day.

The ongoing NFO schemes available on BSE, and allowed for physical mode of application, will be displayed and available for investment under NFO section

Units for NFO will be allotted after the closure of application in the NFO, as per SEBI norms.

The amount would be debited from the your account in real time, but the payment status will be updated on the next trading day.

The amount would be debited from the investor’s account on real time, but the payment status will be updated on the next trading day.

Click Here to view list of Banks

No proof (cancelled cheque, bank statement etc) is required to link your bank account.