Investor Grievance Escalation Matrix

Escalation Matrix - STOCK BROKER, DP and PFRDA

Details of	Contact Person	Address	Contact No.	Email Id	Working Hours
Customer Care	Ms. Mital Gala	HDFC Securities Ltd. 6th floor, Part A, Corporate Center, J.B Nagar (Chakala), Andheri (E), Mumbai - 400059.	022-39019400	[email protected]	9.00 AM to 5.00 PM (Monday to Friday) & 9.00 AM - 2.00 PM ( Saturdays ).
Head of Customer Care	Mr. Vishal Suvarna	HDFC Securities Ltd. 6th floor, Part A, Corporate Center, J.B Nagar (Chakala), Andheri (E), Mumbai - 400059	022 - 61273909	[email protected]	9.00 AM to 5.00 PM (Monday to Saturday).
Compliance Officer	Mr. Murli V. Karkera	HDFC securities Limited, iThink Techno Campus, Building - B, 'Alpha', 8th Floor, Opp. Crompton Greaves, Near Kanjurmarg Station, Kanjurmarg (E), Mumbai - 400 042	022-30453600	[email protected]	9.00 AM to 5.00 PM (Monday to Friday) & 9.00 AM - 2.00 PM ( Saturdays ).
Chief Executive Officer (CEO)	Mr. Dhiraj Relli	HDFC securities Limited, iThink Techno Campus, Building - B, 'Alpha', 8th Floor, Opp. Crompton Greaves, Near Kanjurmarg Station, Kanjurmarg (E), Mumbai - 400 042	022-67419951	[email protected]	9.00 AM to 5.00 PM (Monday to Saturday).

In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
SEBI : https://scores.gov.in/scores/Welcome.html
NSE : https://investorhelpline.nseindia.com/NICEPLUS/
BSE : https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
MCX: https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.