Mutual Fund / AMFI Complaints April 2021

                                                                                                   Part A: Total complaints report (including complaints received through SCORES)

Complaint code Type of complaint# (a) No. of complaints pending at the beginning of the period (b) No of complaints received during the period Action on (a) and (b)
Resolved Non Actionable  Pending
Within 30 days 30-60 days 60-180 days Beyond 180 days Average time taken ^ (in days) 0-3 months 3-6 months 6-12 months Beyond 12 months
I A Non receipt of amount declared under Income Distribution cum Capital Withdrawal option                        
I B Interest on delayed payment of amount declared under Income Distribution cum Capital Withdrawal option                        
I C Non receipt of Redemption Proceeds                        
I D Interest on delayed payment of Redemption                        
II A Non receipt of Statement of Account/Unit Certificate                        
II B Discrepancy in Statement of Account                        
II C Data corrections in Investor details                        
II D Non receipt of Annual Report/Abridged Summary                        
III A Wrong switch between Schemes                        
III B Unauthorized switch between Schemes                        
III C Deviation from Scheme attributes                        
III D Wrong or excess charges/load                        
III E Non updation of changes viz. address, PAN, bank details, nomination, etc                        
III F Delay in allotment of Units                        
III G Unauthorized Redemption                        
IV Others                        

                                                                Part B: Report on complaints received through SCORES

Complaint code Type of complaint# (a) No. of complaints pending at the beginning of the period (b) No of complaints received during the period Action on (a) and (b)
Resolved Non Actionable  Pending
Within 30 days 30-60 days 60-180 days Beyond 180 days Average time taken ^ (in days) 0-3 months 3-6 months 6-12 months Beyond 12 months
I A Non receipt of amount declared under Income Distribution cum Capital Withdrawal option                        
I B Interest on delayed payment of amount declared under Income Distribution cum Capital Withdrawal option                        
I C Non receipt of Redemption Proceeds                        
I D Interest on delayed payment of Redemption                        
II A Non receipt of Statement of Account/Unit Certificate                        
II B Discrepancy in Statement of Account                        
II C Data corrections in Investor details                        
II D Non receipt of Annual Report/Abridged Summary                        
III A Wrong switch between Schemes                        
III B Unauthorized switch between Schemes                        
III C Deviation from Scheme attributes                        
III D Wrong or excess charges/load                        
III E Non updation of changes viz. address, PAN, bank details, nomination, etc                        
III F Delay in allotment of Units                        
III G Unauthorized Redemption                        
IV Others                        

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